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Within 15 days of receipt of items purchased from Faucet-Queen, customers may choose to return:

  • Any new item in original packaging and in new condition.
  • Any item received in a damaged or defective condition.
  • Any item received in error.

Credits and Shipping Costs

Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax.

 Note: All sales are final (no returns) on purchases of all Sale, Clearance or Closeout items.

  Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Faucet Queen
650 Forest Edge Drive
Vernon Hills, IL  60061